IMTS Managed Services - Sponsored Whitepaper

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MindTree Ltd.
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This paper analyzes the model of 'Managed Services for IT Operations', real business drivers, types of managed service solutions, and other key factors. This information is a documentation of our research in the interests of large enterprises and SMBs and should serve to reduce operations costs, optimize capital spending, focus on growing existing business, and create new market opportunities. It is also intended to assist in sourcing right managed services partners through evaluation of business segment understanding, skills, and resources.

Managed service is a service managed and delivered by a provider under a contracted service level agreement. This term is used by various providers differently based on the context of their business and the services that they provide.

A Managed service provider takes complete management responsibility to deliver a service that was traditionally delivered by the internal staff. However, managed services are definitely not a one-size-fits-all concept. They have to be customized based on the unique needs of the organization and the service provider's portfolio of services.

Over the last decade, IT service providers have become leaders by moving up through the business value chain. Having acquired functional knowledge of businesses, these players have developed the ability to provide managed business and operational system support services besides network and systems.

Managed services have proven to be significant transforming agents for businesses in today's highly complex and fast moving technology space; where meeting and exceeding a price sensitive customer demand is of paramount importance.
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